In early May, Epiroc announced that, to better improve its U.S. exploration customers’ experience, it had joined with exploration drilling tool maker Fordia Powered by Epiroc to form the Exploration Competency Center in Elko, Nev.
The center, which will be operated by Fordia, opened May 3.
Epiroc said the organization will be able to offer greater customer focus as well as additional flexibility during the sales and service process. It will bring together exploration and applications, allowing for a one-stop shop for the company’s exploration clients.
In fact, exploration customers will be able to place a single order for Epiroc exploration rigs, diamond tools, in-the-hole tools and any Christensen, Diamec or Explorac machines, parts and service.
“We recognized an opportunity to integrate exploration products and applications while continuing to focus on developing a customer-centric experience,” said Ron Hankins, business line manager, Surface division. “This is part of our One Exploration strategy. Through one centralized hub, we are able to provide responsive support and solutions to our exploration customers in a more sustainable way.”
Arnie Weber, Miners News
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