Metso has inaugurated its expanded service center and new training center in Mesa, Ariz., strengthening customer support for mining operations in the Southwest. Encompassing over 20,000 square feet of service and training space, the Mesa site represents a EUR17 million ($19.8 million) investment by the manufacturer.
“Here in the Southwest U.S., a true hub for copper and gold, reliable operations and local service capabilities are more critical than ever,” said Martin Karlsson, vice president Sales and Service USA, Metso. “By strengthening service capabilities close to customer operations, Metso enables faster response, easier access to OEM expertise, and a deeper understanding of customers’ day‑to‑day challenges.”
The site uniquely combines advanced OEM‑level service capabilities with a purpose‑built training environment in one location. The expanded service center, which has increased its square footage by 60%, delivers comprehensive lifecycle support for Metso equipment. Services range from inspection and diagnostics to complete component rebuilds and assemblies. Heavy-duty infrastructure and experienced technicians allow the facility to safely service large mining components while supporting reliable equipment performance across customer operations.
Mesa becomes the company’s first fully equipped global training center operating alongside a high‑capability service center. The purpose‑built facility combines classroom learning, digital tools and simulators, and hands‑on training with real equipment and components.
“The Mesa Training Center gives our customers access to hands‑on, competency‑based learning in a real service environment. By combining classroom instruction, digital tools, and practical training with equipment and components, we help teams operate and maintain assets more safely, efficiently and reliably,” said Nichole Pritchard, director of Commercial & Sales Enablement in Metso Academy.
Source: Metso